Why Black Friday was blacker for some than for others: comment

Why Black Friday was blacker for some than for others: comment Optiseller, a new e-commerce data platform from Developing IT, used this year’s Black Friday as an opportunity to look at how some of the largest sellers on eBay UK performed on what is thought to be one of their most important trading periods of Read more about Why Black Friday was blacker for some than for others: comment[…]

While Black Friday has gone global, Cyber Monday remains North American: survey

While Black Friday has gone global, Cyber Monday remains North American: survey Black Friday is now a big event for consumers in many leading economies but Cyber Monday has yet to catch on. An international survey in the week before Black Friday 2017 which asked participants “which shopping event have you been waiting for this Read more about While Black Friday has gone global, Cyber Monday remains North American: survey[…]

Webchat “overtaking social media” as preferred channel for customer queries

Webchat “overtaking social media” as preferred channel for customer queries The communications platform Gnatta is reporting a shift towards webchat in customer queries to its retailer partners, including ASOS, AO and Missguided, during Black Friday week. Gnatta says it processes more than two million conversations a month across its platform, which pulls together various channels Read more about Webchat “overtaking social media” as preferred channel for customer queries[…]

Uber slated for “amateur” data breach and cover-up

Uber slated for “amateur” data breach and cover-up Uber made several cardinal errors in its handling of data security and the fall out from a cyber breach, media reported this week. The theft from the company of 57 million customers’ and drivers’ personal data was not revealed publicly until this week but happened in October Read more about Uber slated for “amateur” data breach and cover-up[…]

Cutting cardholder disputes with Verifi’s Order Insight

Cutting cardholder disputes with Verifi’s Order Insight For issuing banks and merchants, the cheer of the holiday shopping spree is always followed by a spike in cardholder disputes. Whether driven by confusing billing descriptors or friendly fraud, cardholders will flood an issuer’s call centre throughout January, costing each issuer hundreds of thousands in processing, investigation Read more about Cutting cardholder disputes with Verifi’s Order Insight[…]

Cash paying customers check out faster with SMARTtill

Cash paying customers check out faster with SMARTtill APG Cash Drawer, a manufacturer of cash management solutions, on Thursday announced the release of TCP/IP connectivity for the SMARTtill® Cash Management Solution. “The new capability will enable retailers to accept cash at a dedicated cash check out location while still maintaining cashier accountability,” said Stephen Bergeron, V.P. Read more about Cash paying customers check out faster with SMARTtill[…]

Should the UK import “exhausted” brands?

Should the UK import “exhausted” brands? One of the many unknowns for the UK in the wake of Brexit is what model of “trademark rights exhaustion” will apply in future. Lawyers predict this could have a major impact on the fashion industry, in particular. An “international exhaustion” model has the potential to drive down prices, Read more about Should the UK import “exhausted” brands?[…]

Pizza Hut customers informed of data breach after 12 days

Pizza Hut customers informed of data breach after 12 days Pizza Hut waited nearly two weeks to inform customers of a data breach that is believed to have affected 60,000 people across the US. The company circulated an email on 14th October to customers thought to have been affected. This said: “Pizza Hut has recently Read more about Pizza Hut customers informed of data breach after 12 days[…]